Frequently Asked Questions
Everything you need to know about Alex-Star home essentials, shipping, and more.
What is the standard shipping time for furniture and decor?
Standard shipping typically takes 5-10 business days. For larger furniture items, our specialized courier will contact you within 48 hours to schedule a specific delivery window.
Do you offer international shipping?
Currently, Alex-Star ships to the contiguous United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable unless they arrive damaged.
Are your wood products sustainably sourced?
Yes, at Alex-Star, we prioritize sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring responsible forest management and environmental protection.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also view your order status by logging into your Alex-Star account.