Returns & Exchanges at Alex-Star
We want you to love your home as much as we do, which is why we offer a 30-day return window for all unused items in their original packaging. If your purchase isn't the perfect fit for your living space, our hassle-free process ensures a quick resolution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Secure Packaging
Carefully pack your home goods in their original boxes, ensuring all protective padding is included to prevent damage during transit.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it securely to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing